FAQ

Product & Material

What material are TenProcentr hoodies and shirts made of?

Every hoodie and sweater by TenProcentr Studios is made from 100% organic heavy cotton weighing up to 500 GSM. Shirts and bottoms are cut from a 380 GSM cotton blend. The result is a dense, structured fabric with a drape that a garment keeps for years.

What does 500 GSM mean for a hoodie?

GSM stands for grams per square metre and describes the weight of a fabric. At up to 500 GSM, TenProcentr Studios hoodies and sweaters rank among the heaviest cotton qualities on the market — conventional hoodies typically sit between 280 and 350 GSM. Fabric of this weight drapes with structure, feels substantial to wear and holds its silhouette wash after wash.

What special finishes and details do the garments have?

TenProcentr Studios collections are built around elaborate finishes: large-scale back embroideries, double-layer constructions, satin details, controlled distressing and the hand-sprayed 10 on selected caps. These details are used with deliberate restraint — as a signature, not as decoration.

Is the distressing on the garments intentional?

Yes. On selected TenProcentr Studios pieces, distressing is part of the design and is executed in a controlled process. It makes each piece subtly individual — an intended characteristic, not a flaw.

Fit & Sizing

How does the TenProcentr oversized fit run?

Every TenProcentr Studios piece is cut oversized and unisex. The fit in real life is exactly what you see on the models — the images show the true silhouette, not an idealised version. If you prefer a less voluminous look, choose one size down.

Which size should I order — my usual size or one smaller?

Because the cut is deliberately oversized, we recommend going one size down from your usual size when in doubt. For reference: our model is 1.86 m tall and wears a size L. If you want the full oversized silhouette, stay with your usual size.

Are TenProcentr pieces unisex?

Yes, all hoodies, shirts and bottoms by TenProcentr Studios are cut unisex. The oversized fit is constructed to drape independently of body type; your choice of size depends solely on how loose you want the garment to be.

Shipping

Which countries does TenProcentr ship to?

TenProcentr Studios ships from within the EU to all 27 EU countries. Every order is sent with tracking, and the tracking link arrives by email as soon as the parcel is on its way.

How long does shipping take?

Orders from TenProcentr Studios are delivered within 2 to 5 business days. Because everything ships from within the EU, there are no customs charges and no long transit routes inside the EU. You can follow the status of your parcel at any time via the tracking link.

From what order value is shipping free?

Shipping is free on all orders from €150. Below that, a flat shipping fee applies, shown transparently at checkout before you complete your order.

Returns & Right of Withdrawal

Can I return my order?

Yes. TenProcentr Studios offers a 14-day return period from the day you receive your order. Items must be unworn, unwashed and have all tags attached. To register a return, simply email service@tenprocentr.com.

Who pays for the return shipping?

Return shipping costs are borne by the customer. Once the returned items have arrived and been inspected, the purchase amount is refunded via the original payment method.

Is there also a statutory right of withdrawal?

Yes. In addition to the 14-day return period, EU consumers have the statutory right of withdrawal. The full details are set out in the withdrawal policy on the website.

Can I exchange an item for a different size?

Because every drop is strictly limited, a size change works via return and reorder — as long as the size you want is still available. We recommend securing the new size promptly, since sold-out pieces are never reproduced.

Payment

Which payment methods does TenProcentr accept?

TenProcentr Studios accepts PayPal, Apple Pay, credit card and other common payment methods. Every transaction is SSL-encrypted; payment data is never processed unencrypted.

Which currency will I pay in?

All prices at TenProcentr Studios are shown in euros (EUR). Customers in Switzerland pay in Swiss francs (CHF); the shop switches the display automatically.

Care

How do I wash a heavy cotton hoodie correctly?

Wash inside out at 30°C — that way the heavy organic cotton, at up to 500 GSM, keeps its structure, colour and fit for years. We recommend skipping the tumble dryer and letting the piece dry flat or on a hanger.

Do the embroideries and prints survive washing?

Yes. Back embroideries, prints and appliqués are firmly integrated into the garment and made for everyday wear. Washing inside out at 30°C preserves every detail — including satin elements and double-layer sections — permanently.

The Brand & the 10%

What does "Not for everyone. Only for the 10%." mean?

"Only for the 10%" describes an attitude, not a statistic. It refers to those who set their own standards instead of following majorities — in what they wear and in how they decide. TenProcentr Studios designs for precisely that minority.

Why the number 10?

In French symbolism, the 10 stands for status and exceptional talent — the number that is not assigned but earned. At TenProcentr Studios it represents the claim of belonging to the few who make the difference. On selected caps, the 10 is sprayed on by hand.

Where do product names like Bastille or En Marge come from?

The names of the TenProcentr collections — Bastille, En Marge, Chiffon, Mur, Outfield, Vallet — come from the margins of the French Revolution. They point to figures and places of upheaval: those who stood outside the order and changed it precisely because of that.

Who is behind TenProcentr Studios?

TenProcentr Studios is a luxury streetwear label based in Hamburg (Tenprocentr Studios GmbH), active across the DACH region and the EU. The collections combine French streetwear references with heavy organic cotton and strictly limited editions. Contact runs through service@tenprocentr.com.

Drops & Availability

How do TenProcentr's limited drops work?

TenProcentr Studios releases collections exclusively in limited drops on fixed dates. Every piece is produced in a limited quantity; once a drop sells out, it stays sold out. The scarcity is real, not staged.

Will a sold-out piece come back?

No. Whatever sells out at TenProcentr Studios is never reproduced — not even in individual sizes. This consistency protects the value of every piece and the decision of those who acted in time.

How do I find out about the next drop?

Drop dates are announced in advance through TenProcentr Studios' channels. Since quantities are limited and sold-out pieces never return, it pays to know the date and order right at release.

Sustainability

How sustainable is TenProcentr?

At TenProcentr Studios, sustainability comes down to two things above all: 100% organic cotton and the refusal of overproduction. Only what a drop calls for is produced — nothing is restocked, nothing ends up in clearance. The heavy cotton quality of up to 500 GSM is also built for longevity rather than seasonal turnover.

Why limited quantities instead of restocking?

Limited quantities are a deliberate decision against overproduction and in favour of value. Every TenProcentr Studios piece is made in a defined edition and never repeated — that reduces waste and makes each piece what it is meant to be: not for everyone.

Service & Contact

How do I reach TenProcentr customer service?

TenProcentr Studios customer service is available by email at service@tenprocentr.com — for all questions about orders, sizing, shipping and returns. For order-related enquiries, please include your order number; it speeds up processing.